An Internet connection that suddenly seems to be moving slower than it should can be caused by a number of factors. A simple speed test can confirm if the source of the problem lies with your service provider. Look up the speeds your provider claims you should be getting before running a test so that you can determine exactly how much your speed has slowed down.
Online Speed Tests
There are several online tools that provide quick, accurate assessments of your connection speed, including Speedtest and TestMy.net. Popular broadband providers like Orcon and Slingshot also provide testing facilities.
Access Speedtest.net and you’ll see a graphic that looks something like a laptop. The site determines your location based on your IP address and searches for nearby servers when you click the green “Begin Test” button.
Speedtest then pings the nearest server before testing both upload and download speeds.
After completing these speed tests, the site displays a simple report.
If you wish to check another nearby server, click the New Server option on the top left of the graphic.
TestMy.net creates a unique test every time by using random packets of data sent via “real world” Internet use conditions. The site’s homepage gives you the option to test upload and download speeds separately or to set up an automatic speed test.
You can start out by clicking on one of these buttons or click the “Test My Internet” button in the upper right to reveal a fourth option, a combined upload and download speed test.
Before performing either an upload or download test, you can choose whether to test a range of data packet sizes or a specific size. Use the Manual Test Size dropdown to select up to 200 MB for the download test or 100 MB for the upload test.
Clicking the test button without selecting a size tells the site to test packets of various sizes. When the test has been completed, you get a full report that includes a comparison log showing other recent tests performed by users of your Internet provider.
Choosing a combined test results in a similar process, and the final report shows both upload and download speeds.
To run any test again, click the “Re-Test” button in the upper right corner of the report.
You can also set TestMy.net to run automatic tests at regular intervals. Choose “Test My Speed Automatically” on the homepage to select this option.
Choose a label for your test, such as home or work, the type of test you’d like to run and the interval at which you want the site to perform it. Options for minimum download and upload size are also available. Creating an account adds the choice of receiving a notification after the tests are complete.
If your preferred speed test shows that your provider’s servers are the source of the problem, call your provider with the results. They should be able to determine the nature of the trouble and deploy a team to fix it as soon as possible.